Due to hygiene reasons and the fact that our products are customized,we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
Please be reminded that our policy lasts 7 days for replacement/refund request only. If more than 7 days after delivery day, unfortunately we can’t offer you a replacement or refund.
We DO NOT accept returns or exchanges of products purchased during a promotion or any other form of discount.
We DO NOT accept refunds or exchanges due to customer error, for example
So please review your order carefully before you check out to ensure your order is correct
Please allow 15-20% difference in the color display between the advertised image and the actual item you receive because of the light during photography or the monitor’s display
To file a claim, please contact us here and include the following information (this is a must):
We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
After your order has been placed, you have 4 hours to contact our customer service team and request order modifications or a cancellation. After 4 hours, your order has already been placed in production and can no longer be modified.
Please also be informed that placing an order means that you have accepted all of the terms mentioned below
If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at email@example.com and we’ll make it right!
- Give you 100% Refund as it's totally our fault.
- Make a new one and immediately send it to your address . You don't even need to pay any extra cost.
At this time we do not offer return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
We do not allow modifications to replacement items.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your personalization information before submitting your order. Check spelling, names & options carefully.