Refunds and Returns
We want you to be 100% satisfied with our service. Don't hesitate to send us an email at email@example.com, we will assist you
Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
After your order has been placed, you have 12 hours to contact our customer service team and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
Please also be informed that placing an order means that you have accepted all of the terms mentioned below
As our product is a customized print , we do not offer full refunds or exchanges unless the product you receive has major problems. This is when the item is:
- Significantly different from the description or image shown on the product page.
- Damaged due to the fault of our factory or the carrier.
- Not what you ordered.
Please note that for other cases (not as above) we only offer partial refunds excluding shipping fees.
We DO NOT accept returns or exchanges of products purchased during a promotion or any other form of discount.
We DO NOT accept refunds or exchanges due to customer error, for example
- Incorrect selection of sizes, designs, colors, etc
- Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct
Please allow 15-20% difference in the color display between the advertised image and the actual item you receive because of the light during photography or the monitor’s display
To file a claim, please send us an email to support@teezalo and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Full delivery address
- Contact telephone number
Our support team will review photos/videos of the defective product and if your product is eligible we will send it back to you at no extra cost. In the rare event that it is impractical to send a replacement product, we will reimburse you for the full cost of the eligible product (including shipping costs).