Refund & Replacement - Teezalo
0

Your Cart is Empty

Refund & Replacement

Refund

Due to hygiene reasons and the fact that our products are customized,we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description
  • Damaged due to the fault of our factory or the carrier;
  • Wrong designs or colors compared to the preview
  • Not what you ordered;

Please be reminded that our policy lasts 7 days for replacement/refund request only. If more than 7 days after delivery day, unfortunately we can’t offer you a replacement or refund. 

Case That Do Not Accept Refunds

We DO NOT accept returns or exchanges of products purchased during a promotion or any other form of discount.

We DO NOT  accept refunds or exchanges due to customer error, for example

  • Incorrect selection of sizes, designs, colors, etc
  • Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)

So please review your order carefully before you check out to ensure your order is correct

    Please allow 15-20% difference in the color display between the advertised image and the actual item you receive because of the light during photography or the monitor’s display

    To file a claim, please contact us here and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product
    • If your claim is in regards to a printing error, please include photographs of the error.
    • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
    • If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
    • Full delivery address
    • Contact telephone number

    We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

    • The refund process may take up to 14 business days and is credited via your original form of payment.
    • Modifications are not allowed for replacement items.
    • Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.

    Modification & Cancellation

    After your order has been placed, you have 4 hours to contact our customer service team and request order modifications or a cancellation. After 4 hours, your order has already been placed in production and can no longer be modified.

    Please also be informed that placing an order means that you have accepted all of the terms mentioned below

    Lost, Missing or Late Package

    If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at support@teezalo.com and we’ll make it right! 

    We will:

    - Give you 100% Refund as it's totally our fault.
    - Make a new one and immediately send it to your address . You don't even need to pay any extra cost.

    Replacement

    At this time we do not offer return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free. 

    We do not allow modifications to replacement items.

    We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your personalization information before submitting your order. Check spelling, names & options carefully.