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FAQs
BEFORE YOU PLACE AN ORDER
- How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase. Please check detail in Shipping Fee section https://www.teezalo.com/pages/shipping-and-delivery
- How long does it take to ship my order?
Orders typically arrive within 5-20 business days. Shipping times vary based on the product and destination.
To view estimated shipping times for your orders, please visit the Shipping And Delivery here: https://www.teezalo.com/pages/shipping-and-delivery
- What are sizing specs of my order?
You can access our sizing guide, which includes all of the sizing information on every product page, Shipping Information.
- I'm having issue placing an order. What should I do?
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://www.teezalo.com/pages/contact-us or contact us via support@teezalo.com. We will work on resolving the issue as quickly as possible!
ORDER STATUS QUESTIONS
- What is status of my order?
You can keep track of your order by visiting https://www.teezalo.com/pages/track-order
- I need help with a late order.
Orders from our store vary by shipping location
If your order has not arrived after 30 business days, please contact customer service at https://www.teezalo.com/pages/contact-us
Or contact us via support@teezalo.com
- My tracking number isn't working.
Tracking numbers can take 1-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within 10 days, please contact customer service at https://www.teezalo.com/pages/track-order
Or contact us via support@teezalo.com
MODIFYING OR CHANGING AN ORDER
- I'd like to modify/cancel my order.
Since our orders are custom produced, your order is only eligible to be modified within 6 hours of placing the order. Kindly send us an email at support@teezalo.com with email title: "Need to cancel/ change my order - [Your order number]"
- I'd like to return/replace my order.
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Refunds & Returns Policy https://www.teezalo.com/pages/refund-policy for details on how to set up a return.
PAYMENT
- What payment methods do you accept?
Please visit our Payment Methods here: https://www.teezalo.com/pages/payment-methods
- How secure is my payment?
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
- What is the security code?
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
- Is my credit/debit card charged as soon as I order a product?
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
OTHERS
- How do I contact customer support?
We are happy to answer any questions you may have. Please contact customer service at https://www.teezalo.com/pages/contact-us, or contact us via support@teezalo.com
- About us
At Teezalo, we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products in high quality with unique designs.
Your happiness is our top priority for each and every gift we deliver!